Sera delivers insights and processes to effectively drive organizational-performance.
A growing, white collar management services firm lacked in-house expertise to develop an effective employee performance measurement process.
Highly successful regional firm with seasoned leadership needed to develop a quarterly performance review process that linked employee performance results to quarterly bonuses. Recent culture survey results also showed a desire among employees to have formal written performance evaluations. Company internally determined bonus payout metrics, but did not have confidence in the in-house knowledge base to buildout the wrap-around process, particularly related to the link between job competencies and performance measures. Without an existing process in place, the firm sought external guidance focused on best-practice recommendations with the goal to create a well-received, employee-centered process.
Sera deeply immersed, collaborated, trained, achieved objectives, then gradually exited when firm leadership achieved a level of confident self-sufficiency; Sera maintains support on an as needed basis.
Senior Leadership appreciated the collaboration, insight, expertise and execution provided by Sera bringing the firm’s vision to full clarity and realization.
The newly established performance feedback process provided the right link between objectives and bonus compensation, driving improved employee performance.
The process was well-received across all levels of the organization per focus group and informal responses.
The gap, identified by the employee culture survey, was successfully satisfied via the formal review process and was favorably received by employees.
*Sera Business Advisors LLC does not provide legal or tax advice. Clients are encouraged to seek a qualified legal and/or tax opinion on handbooks, et al, as deemed appropriate.